AT&T has upped the ante on their service level. Seems they realize they have a really bad reputation of “Fewer bars in more places” and Verizon Wireless is taking it to them with their “There’s a map for that” ads. These ads caused AT&T to sue Verizon Wireless because the ads apparently misrepresented the truth (though AT&T never denied the ads validity – the maps are comparisons between Verizon Wireless’ all-3G network and AT&T’s much more limited 3G network that complements a larger non-3G calling network). Subsequently, AT&T dropped their suit after it became clear they would not win.
So AT&T admits they have bad service back in September (video below) with “Seth the Blogger Guy” (LOLWUT?) and then sues Verizon Wireless for not being wrong (LOLHUHWUT?)
Now AT&T, according to Download Squad has released a new iPhone app to let users submit reports of bad service. Presumably this QA process will help AT&T beef up their network coverage in the areas that are lacking…. like the United States (LOLWTFWUT?).
Because really, if you can’t get reliable service at AT&T Park in San Francisco, the heart of iPhone zealotry, why not just mark the whole network as unreliable?
This jockeying comes at a critical time when Apple is deciding whether to renew their exclusive relationship with AT&T or to expand to other networks like Verizon Wireless who are preparing to launch their 4G LTE network nationwide. Meanwhile, Verizon is planning at least three new Android phones in 2010 raising the spectre of a holy war among iPhone loyalists and Android fans.
As my friend Jimmy Gardner says on Twitter regarding the multi-tasking ability that is making current Android phones so much more desirable than the iPhone:
From a former iphone snob … had u a droid you could check the traffic while listening to pandora At the Same Time
I’m just saying.
* Thumbnail image by Aaron Landry