It’s 2008 and with 2008 comes technology. It’s awkward, I realize, for some small businesses to justify the use of social networks, blogs etc. After all, how can a small business trying to remain profitable encourage employees to waste time on Facebook?
We think of companies like Dell and JetBlue as examples of companies that “get it”. Even this weekend at WordCamp where I hammered the ideas of Marketing, Message and Brand, these companies came up as examples of companies engaging in the social space, including blogs.
But these broad examples are still the exception to the rules. Most companies still don’t realize that they need to be in the space, engaging with not only customers but possible customers.
I met one gentleman this weekend who owns a construction business but is an English major. He decided he would start writing DIY and home improvement stories in the form of a blog and is making big waves.
I’d say most home improvement companies don’t blog. They probably aren’t on Facebook. Probably not tweeting on Twitter.
There’s a company here in the Baltimore area that has a radio spot. In the radio spot, the owner says he personally goes to every job site every day until a job is done. When that’s the way most companies operate, it’s easy to think there is no time for social media.
Here’s the secret sauce, though, that many are missing. Your customers are behind the walls of social networks and on blogs talking about you somewhere. Trust me. You can’t afford not to be part of the conversation, and there’s no legitimate excuse not to participate.
With the economy the way it is, it is truly a cheap way to market, do public affairs and drum up business. Why wouldn’t you do it?